We operate a thorough quality system that is approved and regularly audited by BSi. We have been registered for more than 10 years and the system is continually developed and improved to ensure we maintain state-of-the-art repair processes.
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Full functional test.
All units are subjected to a full functional test in accordance with manufacturers’ specifications following repair. This ensures that on site you have the confidence that repaired units will operate correctly – first time, every time.
Refurbishment.
Not only do we repair units we also refurbish them to ensure greater longevity. Our unrivalled repair database enables us to understand common failure trends. Components known to be weak or subject to failure are then replaced as part of the standard repair process.
Warranty..
We are confident that our repairs are the best in class, fully meeting manufacturers’ standards (a confidence that is supported by the number of manufacturers who use us for their own return to base repairs). For total peace of mind, we back our commitment to quality with a long no-quibble warranty.
Barcode repair management system. .
On receipt, each unit sent in for repair is allocated a unique bar code reference and identification tag against which stays with the repair until it is despatched. This allows us to see its status in real time. All information relating to the repair is recorded on our system so we are able to provide customer reporting and analysis of fault and fix trends. This information is also used to improve the repair process.
Antistatic Protection.
Our workshops and procedures have been designed to ensure full protection for all static sensitive devices.
Technical Helpline.
We offer a free helpline service to help customers if they have any problem on site.
Packaging.
All repaired units are repackaged in new strong cardboard boxes with tailored inner packaging so that they can withstand onward courier despatch. Your engineer will receive a refurbished unit within new packaging that will work on fit and stay that way.
